Refund policy

1. OVERVIEW

At ZAHIR, we are committed to ensuring your satisfaction. However, due to the intimate nature of our products, we have established strict guidelines for returns to maintain the highest standards of hygiene and safety for all our customers.

2. HYGIENE & FINAL SALE ITEMS

For health and hygiene reasons, the following items are FINAL SALE and cannot be returned, refunded, or exchanged under any circumstances once the original packaging has been opened or the hygiene seal has been tampered with:

  • All Panties & G-strings

  • Bodysuits & Teddies

  • Adhesive Bras & Pasties

  • Any sets including a crotch lining

3. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

  • Request must be submitted within 14 days of the delivery date.

  • Items must be in their original, unworn, unwashed, and unaltered condition.

  • All original tags, labels, and discreet branding packaging must be intact.

  • The item must be free from any scents (perfume, deodorant, smoke) or marks (makeup, lotions).

4. RETURN SHIPPING & COSTS (CUSTOMER RESPONSIBILITY)

Please note that ZAHIR does not provide free return labels. * Shipping Costs: All costs associated with returning an item are the sole responsibility of the customer. Shipping fees from the original order are non-refundable.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return transit.

  • Discreet Packaging: Please return the item in neutral, discreet packaging to ensure privacy and safe handling.

5. RETURN PROCESS

To initiate a return, please contact our support team at ysh865385706@gamil.comwith your order number and clear photos of the item’s current condition. Our team will provide the return shipping address upon approval.

6. REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed back to your original payment method within 5-7 business days.

  • Cryptocurrency Refunds: For orders paid via BNB, BTC, or other cryptocurrencies, refunds will be issued based on the USD value at the time of the original purchase.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. In these specific cases, ZAHIR will cover the costs to rectify the issue with a replacement or full refund.